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About us
Mobility Plus is a trading name of Mobility Bathing Group Limited. Company number 05522263.
We are the controller for all personal information collected and handled by Mobility Plus. We are responsible for determining how personal information is collected and used.
We are fully committed to protecting the privacy and security of your personal information. These activities are governed by UK data protection laws.
This Privacy Policy describes how we collect and use this information. We have provided clearly labelled sections to help you find what you’re looking for.
Quick links
How to contact us
The personal information we collect and process
Our purposes for processing your personal information
Marketing
Keeping your personal information secure
Our service providers
International data transfers
How long we retain your information
Your privacy rights and how to exercise them
Website cookies
External links
Changes to this Privacy Notice
How to contact us
If you have any questions about this Privacy Policy, please contact us:
Email: dpo@mbgl.co.uk
By letter: Data Protection Officer
Mobility Bathing Group Limited
Unit 20-21 Padgets Lane
Redditch
B98 0RA
The personal information we collect and process
We collect personal information when you contact us or make an enquiry on our website or by telephone, during any subsequent communications, and during an appointment to design through to installation and aftercare of your bathroom.
For initial enquiries we may ask you to provide your name, address and relevant contact details, such as your phone number(s) and email address(es).
If you ask us to design or provide a quotation for your bathroom, we will ask you to provide additional personal information, such as any disabilities or mobility issues you may have. This is necessary to help us design your bathroom to meet any specific needs you may have.
We also ask certain for certain information relating to your financial status, such as your homeowner status, to help us provide you with the right options for any finance you may require.
Our purposes for processing your personal information
| Purpose | Lawful basis |
|---|---|
| To provide you with a design, quotation and details of payment methods available | For the performance of a contract or agreement and to comply with relevant laws and regulations. Medical details are collected and used with your explicit consent. |
| To discuss your requirements and/or visit your property to provide you with a bathroom design and quote for our products or services | For the performance of a contract with you |
| To process, deliver and fit your bathroom order including communications, managing payments and any changes to your order | For the performance of a contract with you |
| Call recordings for training and monitoring purposes | Legitimate interests, where we have balanced our organisations interests with your rights and interests |
| To broker credit agreements with third party lenders | Necessary for our legitimate interests to assess applications for credit |
| To provide relevant marketing information to you about the products and services we offer | If you have given us your consent |
| To use personal information for statistical analysis to improve our website experience | If you have given us your consent |
| To conduct customer research | Necessary for our legitimate intereststo use customer research to improve our products and services for your benefit |
Marketing
We provide you with choices about our marketing activities. For example, you can opt-in to receive our email marketing messages or you can decline them. If you agree, you can opt-out at any time. If you visit our website you have the choice to agree to targeting cookies or you can decline them (see website cookies below).
We never share your personal information with any other organisations for them to use for their own marketing purposes.
Keeping your personal information secure
We take security very seriously and have appropriate technical and organisational security measures in place to prevent your personal information from unauthorised access or disclosure.
Our service providers
We use external service providers to provide specialist skills and expertise which support the efficient running of our business. These providers may need to handle your personal information on our behalf. Examples include technology platform providers, our sales advisors and bathroom fitters. They only have access to the specific personal information necessary for the services they provide.
We have appropriate contractual arrangements in place with them which ensure personal information must be handled appropriately and securely at all times, and in accordance with data protection laws.
If you choose to fund your purchase using one of the finance products we offer, such as a credit broker on behalf of lenders, we will share relevant personal information with the broker and lender so they are able to process your finance application.
The Police and other law enforcement agencies, as well as public bodies such as local and central authorities, can sometimes request personal information. This may be for the purposes of preventing or detecting crime, apprehending or prosecuting offenders, assessing or collecting tax, investigating complaints or assessing how well a particular industry sector is working. We assess such requests on a case-by-case basis and would only disclose personal data where we judge we had a strong justification for doing so.
In the event of a sale or acquisition, we may share personal data with the other party as long as that party only uses personal information for the same purposes you originally gave it to us for.
International data transfers
Our sales advisors and fitters are all UK based. Where a technology provider is located outside the UK, we make sure necessary contractual measures are in place to protect personal information transferred overseas. These include: an adequacy decision, EU Standard Contractual Clauses with the UK Addendum, or the UK-US Data Bridge.
How long we retain your information
We endeavour not keep your personal information for any longer than is necessary for the purposes it is collected and used for.
We need to retain personal information to comply with our contractual and legal obligations and to resolve any disputes. These reasons can vary from one piece of information to the next and depend on our relationship with you.
In all cases, our need to keep your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of securely.
Your privacy rights and how to exercise them
You have the right to:
- Request access to, and a copy of, the personal information that we hold about you.
- Request correction of the personal information that we hold about you, if you believe it is incomplete or inaccurate.
- Withdraw consent: where we have collected your consent to use your personal details for a specified purpose(s) you can withdraw your consent at any time. You can withdraw your consent for marketing at any time using the unsubscribe link on relevant emails or by contacting us as shown above.
- Request erasure of your personal information in specific circumstances, such as; if our processing of your personal information is based upon legitimate interests and you believe it is no longer necessary; or if you believe we have processed your personal data unlawfully or not for the purposes which it was intended.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request to restrict the processing of your personal information in specific circumstances, such as; you have requested that your personal information is corrected and want to restrict processing whilst we correct it; where you believe our processing is unlawful but do not want us to erase your personal information; where we no longer need to store your personal information but you require us to do so to enable you to exercise or defend a legal claim.
- Data portability in particular circumstances meaning that you can request for your personal information to be securely moved, copied or transferred from our IT environment to another. This only applies if our lawful basis for processing your data is consent or performance of a contract, and we are processing your data by automated means.
We do not use personal information for any automated decision making.
If you’d like to exercise any your privacy rights, please contact our Data Protection Officer as shown above. If you have any concerns about the way your personal information has been collected or used, do contact us. We welcome the opportunity to resolve any concerns you may have. You also have the right to complain to the Information Commissioner’s Office (ICO) if you wish.
Website cookies
Our website uses a limited number of essential and optional cookies and similar technologies, which may use very limited personal information. To find out more about these and to update your preferences, please click on the green cookie icon in the bottom left of your screen, which looks like this:
External links
Please remember if you use a link to go from our website to another website, or you request a service from a third party, this Privacy Policy will no longer apply once you have left our website. Your browsing and interaction on any other website is subject to that website’s own rules and policies.
Changes to this Privacy Policy
This Privacy Policy was last updated September 2024. It may be updated on this website page at any time, so you may wish to refer back to it from time to time.