Warranty information
Our products are of the highest quality and will last for many years to come and for added peace of mind we offer our product warranty. After 24 months, whilst parts may be guaranteed and free of charge, labour is chargeable, and we will provide a quote to complete the work. We offer a Product Warranty as defined below:
2 Year labour warranty
After 24 months, Labour is chargeable and we will provide a quote to complete the work.
3 Year product warranty
Thermostatic Mixer Showers, Electric Showers, Shower Pumps, Extractor Fans, Electric Towel Rails, Walk in Bath Seals and Latch & Power Bath Motors.
5 Year product warranty
Bathroom Furniture, Taps and Waste Pumps.
10 Year product warranty
Vinyl Flooring and Wall Boards.
15 Year product warranty
Shower Trays, Shower Enclosures (excluding Seals & Rollers), Wetroom Formers, Shower Screens, Walk in Baths, Sanitaryware (excluding Cistern Fittings), Altro Flooring, Grab Rails and Shower Seats.
Product warranty applies to the original installation and is validated for the original purchaser(s) only. It is not transferable to a third party.
The product warranty does not cover:
- Accidental damage and damage caused by misuse or poor maintenance*.
- Exposure to aggressive chemicals, abrasive or destructive cleaning materials, super heated agents or naked flames and objects such as lighted cigarettes*.
- Normal wear, tear, ageing and performance deterioration over time due to hard water.
- Faults caused by additions or alterations to the product without our knowledge and prior agreement.
Workmanship warranty
In the unlikely event of a malfunction in your bathroom within 24 months from the completion date, we will come out and rectify the issue at no additional cost to you (subject to the conditions below). After 24 months, whilst parts may be guaranteed and free of charge, labour is chargeable and we will provide a quote to complete the works.
*Further advice about how to look after your bathroom is available in our Taking Care of your New Bathroom booklet.
This warranty information is valid from 1st December 2024